All returns and exchanges must be issued within 14 days of receipt of purchase. The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of 5twonine. Original shipping fees are nonrefundable and a processing fee may be applied. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the 5twonine warehouse to process a refund. Financial institutions may require additional days to process the refund before the funds are returned to the account.